Tommy Thorstensen joins the management of Fell Tech today as Customer Service Director where he will be responsible for managing the global customer care team. Tommy Thorstensen comes from the position as, Customer Service Director in Atea Norway responsible for customer experiences, business processes and ITSM.
Thorstensen comes with wide experience from operation complex customer care centers, handling large volume of traffic. His competence is strategy and execution in area such as ITSM, CRM, collaborating cross-functionally organizations to improve customer experience, and transformation to improve customer journeys.
My itch and drive in working life is to continuously seek improvements, boost customer satisfaction and to change customer behavior to the better. This is the perfect match with the Fell Tech journey and vision to simplify their customers' life, says Tommy Thorstensen
Fell Tech develops and manufactures innovative security products and services to offer increased security, freedom, and a simpler everyday life for everyone. In Fell Tech, great emphasis is placed on understanding the user's needs and how to meet these with customized solutions based on the company's own technology.
Major focus on growth in Norway and internationally
Fell Tech has created a solid base to grow into a leading provider of technology that improves people’s lives, from security solutions to power management. With background from advanced safety products in marine, residential and construction, there is now a broader focus on further development of products and services in the existing channels.
For further information, please contact:
Audun Lødemel, Managing Director Fell Tech, mobil +47 93446531